Pie Digitalís cloud-based software platform is the only solution to truly simplify the management and support of home and small business networks and devices.

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For broadband providers, Pie reduces customer care cost at least 40% while setting new standards for capability and quality.

Consumers and small businesses can securely manage all connected devices from anywhere, anytime - without a call to tech support.

Intelligent applications for end-users eliminate more than 20% of support calls. When a support call is required, Pie's application and cloud knowledge base for tech support agents shorten the call at least 30%. Pie's breakthrough solution, for the first time, gives Service Providers visibility and control inside the gateway and across connected devices. In addition, Pie goes beyond cost-savings with a unique analytics and marketing engine that precisely matches customer needs with Service Provider products to generate multiple new revenue streams.
Pie is the only software enabling users to securely monitor and manage their networks and devices. Pie watches the ecosystem, alerts users to issues and provides simple directions to resolve problems whether the user is at home or remote. The result is far fewer calls to tech support and the end to any need for "Home CIOs" who are forced to waste valuable time dealing with needless complexity. Instead, living and working in a connected world is ... Easy as Pie!

Ready to Scale?

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In this increasingly connected world, end-user demand for network and cloud-based applications, entertainment, and services is accelerating. Customers expect reliable network and device performance but, instead, increasingly encounter technical problems. As a result, support expense for Service Providers is already outpacing subscriber growth. And it is only going to get worse. Within the next few years, 8 billion connected devices will be on line, according to Parks Associates Research; each one a set of support challenges waiting to happen.

What's it Costing You?

Yet, Service Providers lack two critical solutions that prevent them from delivering essential QoS and support: (1) device and network monitoring, management, and self-help for users; and (2) visibility and control INSIDE the gateway and across the array of connected devices. Without these capabilities, managing quality, cost, customer satisfaction, and churn is impossible. These weaknesses also prevent development of large, revenue-generating, premium care businesses.

For broadband providers, support expense is outpacing subscriber growth.

For small businesses, no connectivity means no business. Consumers get frustrated.

Consumer support calls are currently placed at a rate of over 2 calls per household per year and are increasing at an exponential rate. A single on-site visit to fix network or networked device problems in the home averages over $200.
85% of SMBs do not have a formal, ongoing tech support relationship. But computer, network and peripheral problems cause 50% of U.S. SMBs to lose productivity every month.

A next generation solution is required for Service Providers to deliver on user expectations and manage expense. Total revenues for U.S. consumer technical support services will increase from $2.3 billion in 2010 to $11.8 billion in 2015 (Parks Associates Research)