Sure, most consumer technology products are supposed to be easy to set up, work like magic and connect together seamlessly, but let's be honest, they rarely do. And while some problems do eventually get easier and go away, new innovations bring along familiar old frustrations. As our dependencies on these networked devices increase, so does the time and money we spend trying to take care of them. This is not only a challenge for consumers and small businesses, but a growing and costly challenge for companies who sell these products and the service organizations that try to support them.
So we at Pie set out to build a solution to take on this challenge. From our early beginnings in 2003, we have been dedicated to building distributed software services platform that ultimately helps consumers and small businesses to get more from their connected world. And one that enables service and support providers to get a handle on costs, improve customer satisfaction and to create new, value added revenue streams. We have changed the old, inefficient, reactive support relationship into a proactive and profitable one.
We've built our solution based on a passion for consumer experience with an understanding of what it takes to integrate with global business systems and what it takes to drive business process efficiencies and create revenue opportunities. To do this, we have assembled a team of experts with deep knowledge of Telco architectures and network and device management with experience in networking, video, hardware, software and embedded systems. We may be technologists, but our focus is on delivering a better world for consumers and a more profitable one for the companies that serve them.