Customers
Simplifying the consumer experience with technology is our passion. And while the ultimate end-user of the Pie service is a consumer or small business owner, Pie's customers are its service provider channel — Broadband Service Providers (BSPs), CE retailers, and dedicated service and support providers.
Built as a Telco-grade platform and on an open API framework, Pie's software augments and integrates with existing tools (CRM systems, call center applications, field service tools, human service organizations, etc.) to deliver efficient, cost-effective end-to-end service and support, while shifting the traditional support model from reactive to proactive and predictive. Pie securely extends the service provider's reach beyond the gateway to any network connected device within the home or small business. Pie's goal is to improve the consumer experience, automate repairs where possible, empower the consumer with information and tools, and to reduce the number of support calls and on-site repair visits and the time required for each when necessary.
Pie's software services platform places the service provider's brand front and center, strengthening the relationship with the consumer and moving the relationship to a proactive support role. Ultimately, Pie enables the service provider to "own" the support relationship with the consumer and create a new, value-added relationship resulting in reduced subscriber churn, lower ongoing support costs and increased revenue opportunity.
The Pie service is delivered to service provider customers in two ways. As a new or upgraded premium service offering, Pie software is embedded in the gateway or set top box for unsurpassed service and support capability, "built in". To easily and quickly reach your existing customers, the Pie service is available through downloadable software from your app store. Either way, Pie enables service providers to quickly improve their service offering, lower support costs, increase new service revenues and enhance their customer knowledge.
Partners
We work closely with the companies that are providing consumers with innovative technology products and services as well. Leveraging Pie's distributed services platform, device and software manufacturers can improve product integration and enable new network service offerings, thus strengthening their brand relationship with their customers.
For network equipment manufactures like NETGEAR, Linksys, Motorola, etc., Pie simplifies product installation and setup, reduces product return rates, enables a new, value added service platform offering to their customers, and strengthens the value and role of their products with consumers. In addition, Pie can provide unprecedented market information on the use of their products along with creating upgrade and new sales opportunities.
For software companies, including malware software providers like Symantec, AVG, Kasperesky, Trend Micro, McAfee, etc., Pie's service platform can enable new service offerings to support the entire connected home or office in a simplified, more holistic manner. And Pie can help them to ensure the more effective operation of their existing products, as well as create new, renewal and upgrade sales opportunities.
For companies with network service offerings like Carbonite, Dropbox, Mozy, and SugarSync with cloud storage and remote backup, or ADT, Vivint, Schlage with home security offerings, or Control4, Home Automation Inc., and Crestron with home control and automation, Pie can add value to these companies as well, ensuring an improved consumer experience, more effective operation and providing new market opportunities.
Questions? Suggestions? Partnership Inquiries?
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